Before your visit

  • Ensure your healthcard is up to date. You must bring your health card to every visit. A health card must be up to date in order to access OHIP-covered services. 

    Click here to renew your healthcard

  • Print and sign your email communication consent form

    If you still need to do this, please do so prior to your next appointment. Patients are advised that email must not be used for urgent or immediate requests to your physician and/ or care provider. Under no circumstance should email be used to convey medical information. Patients are asked to call and make an appointment with their physician or care provider.

    Download your consent form here

  • If you’re feeling unwell, mask up. We ask that if you are presenting with an acute physical complaint (e.g. illness, cough, new headache/abdominal pain/diarrhea/sore throat) you must wear a mask in the clinic. If you do not have a mask, we will supply you with one. For all other presentations masks are optional.

  • Arrive 10 minutes early: This allows our administrative and nursing staff to update your contact information and check your vitals (blood pressure, weight etc.) if needed. Late arrivals may result in appointment cancellation and fees.

    Expect missed appointment/late cancellation fees: Patients will be charged for missed appointments or late cancellations. Missing your appointment without notice or justification not only delays your own access to care, but prevents fellow patients from seeing their doctor that day. This limits our accessibility and results in longer wait times for all.

  • The Rideau Family Health Team is committed to providing a safe, secure and respectful environment for all patients and staff.

    Words or actions that make others feel threatened or demeaned will not be tolerated and decisive action will be taken to protect patients and staff.

    Inappropriate Actions/Inactions:

    • Violence (physical attacks or threats of harm)

    • Intimidation

    • Throwing, damaging property or breaking things

    • Unwelcomed physical contact

    • Failure to adhere to RFHT policies

    • Refusing to leave the property

    Inappropriate Words (in person, by phone, or any means of communication):

    • Abusive language and yelling

    • Disrespectful or demeaning language/comments

    • Remarks, jokes or innuendos that degrade, ridicule or offend

    • Discriminatory remarks

    • Threats or threatening behaviour

    • Bullying

    • Sexual Harassment

    Immediate action will be taken when the incidents described above occur.

    Individual(s) may be asked to leave, the police may be called or the individual(s) may face dismissal from our practice.